Sandibet believes that online gaming should be enjoyable entertainment, not a burden. We provide self-control tools, guides, and full support so every Malaysian player can enjoy a safe and responsible gaming experience.
Six player protection features you can activate directly from your Sandibet account whenever you need them.
Set the maximum deposit amount you allow within a daily, weekly, or monthly period. Once the limit is reached, the sandibet system automatically blocks any further deposit attempts until the limit period resets.
Set a loss limit you are comfortable with for a given period. Once this limit is reached, your gaming session will be ended automatically and you cannot continue until the next limit cycle begins.
Sandibet allows you to set a daily session time limit. Our platform will send a reminder when you are approaching your set time limit and will automatically end the session once the limit is reached.
If you feel you need a short break, activate the forced break feature for 24 hours, 48 hours, or 7 days. During this period, your account cannot be used for play, even if you change your mind midway.
The self-exclusion option lets you close access to your account for an extended period — from 1 month up to 5 years. During this period, sandibet will not process any requests to reopen your account.
Monitor your own gaming patterns through the Sandibet activity dashboard. View a full record of your gaming sessions, total deposits, wins, and losses to make smarter decisions.
Responsible gaming means enjoying wagering activities as entertainment while maintaining full control over your time, money, and decisions. At sandibet, we take this seriously because we know that for most Malaysian players, gaming is a way to relax and have fun — not a source of steady income or an escape from problems.
The difference between playing for entertainment and problem gambling comes down to control. As long as you play with money you can afford to lose, within a planned time frame, and without affecting your daily responsibilities, you are gambling responsibly.
Sandibet takes a proactive approach — we do not wait for problems to arise before acting. All our self-control tools are available before you need them, and we encourage every player to use them as a routine practice, not as a last resort.
Remember: Wagering is entertainment, not an investment. Never gamble with rent money, utility bills, your children's school fees, or any money you cannot afford to lose.
Gambling addiction often develops gradually and can be difficult to recognize on your own. Sandibet has put together this guide to help you or a loved one spot the early warning signs before the situation becomes serious.
Important: If you identify yourself or a loved one as being at a Moderate or High level, please contact the Sandibet support team or a professional support organization immediately. You do not have to go through this alone.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact the Sandibet support team or seek advice from a professional.
Have you ever gambled with money meant for other needs, such as food, bills, or debts?
Do you often try to "chase" your losses by continuing to play after a losing streak in hopes of winning it back?
Have the people around you — a partner, parents, or friends — ever expressed concern about your gambling habits?
Do you feel restless, irritable, or anxious when you are unable to play as planned?
Have you ever borrowed money or sold possessions to fund gambling?
Have you ever tried to stop or cut back on gambling but failed, even after making a firm decision to do so?
If you answered "No" to all of the above questions, you are most likely gaming responsibly. Continue using Sandibet's limit tools to make sure it stays that way.
Using Sandibet's self-control tools is straightforward and can be done on your own without needing to contact customer support. Follow these steps:
Access your account using valid login credentials. Always use a secure device and a trusted network.
Click your profile icon at the top right corner of the platform, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
You can set a deposit limit, loss limit, session time limit, or activate a forced break. Each limit can be configured separately to suit your needs.
Set an appropriate amount in ringgit or a time duration. We recommend starting with a conservative limit and reviewing it after one month.
Limits that are set will take effect immediately. If you wish to decrease a limit, the change takes effect right away. If you wish to increase a limit, a 48-hour waiting period applies for added protection.
Sandibet strictly prohibits any individual under the age of 18 from registering or using our platform. Our KYC verification process is specifically designed to verify the age of every new player before any gaming activity is permitted.
If you share a device with children or teenagers at home, we strongly recommend taking the following steps:
If you suspect that an underage individual has used your account, contact the Sandibet support team immediately so we can take the appropriate action.
The sandibet support team is available 24 hours a day, 7 days a week via live chat on the platform.
For professional gambling addiction support, the following organisations can be contacted in Malaysia:
Answers to the most frequently asked questions about responsible gaming at Sandibet.
Register your Sandibet account today and enjoy a fully controlled gaming experience. With comprehensive self-control tools and 24/7 support, you are in good hands.