Terms and Conditions sandibet – Complete User Guide

1 Acceptance of Terms

By accessing, registering for, or using any part of the Sandibet platform — including the website at sandibet.net and mobile app — you hereby acknowledge that you have read, understood, and agree to be fully bound by these Terms and Conditions.

These Terms and Conditions constitute a legally binding agreement between you (the player or user) and sandibet as the platform operator. If you do not agree with any part of these terms, you are not permitted to use the sandibet platform.

These terms should be read together with Privacy Policy and Responsible Gaming Policy sandibet, which forms part of this agreement as a whole.

2 Eligibility & Registration

To register and use sandibet services, you must meet the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Be an individual who is legally eligible to enter into contracts under the laws applicable in Malaysia.
• Not appearing on any list of individuals prohibited from using online gaming platform services.
• Register under your own name using truthful, accurate, and complete personal information.
• Must not have had a Sandibet account previously suspended or terminated due to a terms violation.

One Account Per User

Each user is only permitted to hold one (1) sandibet account only. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or payment methods — are strictly prohibited and may result in all associated accounts being suspended and balances held pending investigation.

Identity Verification (KYC)

Sandibet reserves the right to request identity verification (KYC) at any time, particularly before processing the first withdrawal or when transaction amounts exceed certain thresholds. Documents that may be required include a copy of your ID, proof of address, and proof of payment method. This process is a standard security measure to protect your account.

3 Account Management

As a sandibet account holder, you are fully responsible for all activity that takes place in your account. This includes:

• Keep your username and password strictly confidential and never share them with anyone.
• Choose a strong password and change it regularly to keep your account secure.
• Notify the Sandibet support team immediately if you suspect your account has been accessed without authorization.
• Ensure all personal information in your account is kept up to date and accurate at all times.

Two-Factor Authentication (2FA)

Sandibet provides a two-factor authentication feature for an added layer of security. You are strongly encouraged to enable this feature to protect your account from unauthorised access.

4 Deposit & Withdrawal

Payment Methods

Sandibet supports a wide range of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, and GrabPay. All transactions are processed with 256-bit SSL encryption to keep your financial information secure.

Deposit

• The minimum deposit amount is as stated on the platform at the relevant time.
• All deposits must be made from an account or payment method registered in your own name.
• Sandibet does not accept deposits from third parties.
• Deposits are typically credited to your account within minutes of payment confirmation being received.

Withdrawal

• Withdrawals are only processed to the same payment method or under the same name as the deposit made.
• Withdrawals are processed within 1 to 3 hours after the request is approved, subject to KYC completion and bonus requirements.
• Minimum and maximum withdrawal limits apply and can be viewed in your account section.
• Any transaction fees charged by payment service providers are the player's responsibility.

5 Bonus & Promotions

Sandibet offers a variety of bonuses and promotions to its registered members from time to time, including welcome bonuses, weekly cashback, and seasonal promotions. All offers are subject to the following conditions:

• Each bonus has a wagering requirement (wagering requirement) that must be met before withdrawals of winnings from that bonus are permitted.
• Wagering requirements, bonus validity periods, and eligible games are clearly stated in the terms of each promotion.
• Each player is only eligible to receive each type of bonus once unless otherwise stated.
• Bonuses cannot be transferred to another player or directly exchanged for cash.
• Any attempt to abuse, manipulate, or exploit the bonus system — including the use of multiple accounts or coordinating with other players — will result in bonus cancellation and may lead to account suspension.

Bonus Wagering Requirements

For example, if the wagering requirement is 20x and the bonus received is RM50, you must place a total of RM1,000 in wagers before winnings from that bonus can be withdrawn. Specific requirements for each promotion are displayed when the offer is received.

6 Game Rules

All games on the sandibet platform are operated by a Random Number Generator (RNG) system that has undergone independent auditing to ensure fairness and transparency. General rules that apply to all games:

• Game results generated by the RNG system are final and cannot be disputed on the grounds of luck or expectation.
• Any technical disruption during gameplay will be resolved based on sandibet's system records, which are considered the official record.
• Use of automation software, bots, or any tools that provide an unfair advantage in games is strictly prohibited.
• The return-to-player (RTP) rate for each game is as stated in the respective game information.

Fish Shooting Games, Bingo & Betting

Specific rules for each game category — including Fish Shooting Games, bingo, and sports betting — are displayed in their respective sections within the sandibet Game Lobby. Players are encouraged to read these rules before starting to play.

7 Player Conduct

Sandibet is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. The following behaviour is strictly prohibited and may result in immediate action including account suspension or termination:

• Fraud, identity impersonation, or providing false information to sandibet.
• Attempting to hack, breach, or disrupt sandibet's systems and infrastructure.
• Use of an unauthorised, stolen, or third-party payment method not belonging to the player.
• Coordinating with other players to manipulate game outcomes or the bonus system.
• Money laundering activities or use of the platform for any illegal purposes.
• Abusive, threatening, or harassing behaviour toward support staff or other players.

Sandibet reserves the right to report any suspected financial crime activity to the relevant authorities.

8 Privacy & Data

Sandibet respects the privacy of all its users. The collection, storage, and use of your personal data is conducted in accordance with Sandibet Privacy Policy which forms part of this agreement.

In summary, your personal data is used solely for account management, transaction processing, identity verification, and service improvement. sandibet does not sell or disclose your personal data to third parties without your consent, except where required by law.

All data is stored with bank-grade encryption and access to sensitive information is strictly limited to authorised personnel only.

9 Liability Limit

To the extent permitted by applicable law, sandibet shall not be liable for:

• Any loss or damage arising from the use of or inability to use the platform due to technical disruptions beyond sandibet's control.
• Disputed game results where Sandibet's system records show the transaction was completed correctly.
• Financial losses resulting from a player's own actions, including excessive wagering or misunderstanding of game rules.
• Unauthorized access to a player's account due to the player's failure to keep their login credentials confidential.

In all circumstances, Sandibet's liability to any player is limited to the balance available in the player's account at the time the disputed incident occurred.

10 Account Termination

Account Closure by Player

You have the right to close your Sandibet account at any time by contacting our support team. Before closure, ensure all eligible balances have been withdrawn. Any remaining balance after a specified period following the closure request may be subject to specific procedures.

Suspension or Termination by sandibet

Sandibet reserves the right to suspend or terminate any player's account, with or without prior notice, in the following situations:

• Violation of any part of these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or other illegal activity.
• Failure to meet KYC requirements within the specified timeframe.
• Requests from relevant authorities under applicable legal provisions.

In cases of suspension pending investigation, the account balance will be held until the investigation is concluded. If the player is cleared, the balance will be returned in full.

11 Responsible Gaming

Sandibet believes gaming should remain a fun and enjoyable source of entertainment. We provide a range of tools to help players stay in control of their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Time Limit: Set time reminders to help you stay aware of how long you have been playing.
• Account Break: Take a temporary break from the platform for a duration of your choice.
• Self-Exclusion: Sign up for long-term self-exclusion if you need a more extended break.

If you or someone you know needs help with a gambling-related problem, please seek support through a relevant assistance organisation. More information is available at Responsible Gaming page ours.

12 Dispute Resolution

Should any dispute arise regarding the use of the sandibet platform, the following steps must be followed:

• Step 1: Contact Sandibet's customer support team via live chat or email and clearly state your dispute along with all relevant details.
• Step 2: The support team will investigate and provide a response within 3 to 5 business days.
• Step 3: If you are not satisfied with the support team's decision, you may request a review by Sandibet management.
• Step 4: If a dispute remains unresolved, both parties agree to refer the matter to a recognised alternative dispute resolution mechanism.

These Terms and Conditions are governed by applicable law. All sandibet system records are considered conclusive evidence for any disputed transaction or gaming activity.